Privacy Policy

Last Updated: March 15, 2025

At Easytech Nexus, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our family investing education services.

Information We Collect

We collect information you provide directly to us when using our services. This helps us deliver better educational content and support for your family investing journey.

Personal Information

Name and contact details (email, phone, mailing address)
Educational background and investing experience level
Family financial goals and investment preferences
Payment information for course enrollment
Communication preferences and feedback

Automatically Collected Data

When you visit our website or use our services, we automatically collect certain technical information to improve your experience and ensure our platform works properly.

Device information (browser type, operating system)
Usage patterns (pages visited, time spent on site)
IP address and general location data
Course progress and learning analytics

How We Use Your Information

Your information helps us provide personalized education and support that matches your family's investing goals. We're committed to using your data responsibly and transparently.

Purpose	Information Used	Legal Basis
Course delivery and progress tracking	Account details, learning progress	Contract performance
Customer support and communication	Contact information, service history	Legitimate interest
Service improvement and analytics	Usage data, feedback	Legitimate interest
Marketing communications	Contact preferences, interests	Consent

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share certain data in specific circumstances to provide our services effectively.

Service Providers

We work with trusted partners who help us deliver our educational services. These include payment processors, email service providers, and learning management system vendors. All partners are contractually required to protect your information and use it only for authorized purposes.

Legal Requirements

We may disclose your information when required by Canadian law, court orders, or government requests. This includes compliance with privacy legislation, tax regulations, and law enforcement investigations.

Important: We will never share your personal financial information or investment details with marketing companies or unauthorized third parties.

Your Privacy Rights

Under Canadian privacy law, including PIPEDA, you have several rights regarding your personal information. We make it easy to exercise these rights.

Access: Request a copy of the personal information we hold about you
Correction: Ask us to update or correct inaccurate information
Deletion: Request removal of your personal data (subject to legal obligations)
Portability: Receive your data in a structured, machine-readable format
Withdrawal: Remove consent for marketing communications at any time
Complaint: File a complaint with the Privacy Commissioner of Canada

How to Exercise Your Rights

To make a privacy request, contact us at [email protected] with "Privacy Request" in the subject line. We'll respond within 30 days and may need to verify your identity before processing your request.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Technical Safeguards

SSL encryption for all data transmission
Secure cloud storage with regular backups
Regular security audits and vulnerability assessments
Multi-factor authentication for staff access
Automated monitoring for suspicious activity

Organizational Measures

Our team receives regular privacy training, and access to personal information is limited to employees who need it to perform their job functions. We maintain incident response procedures and will notify you promptly if a security breach affects your data.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to meet our legal obligations.

Data Type	Retention Period	Reason
Account information	Active account + 2 years	Service provision, support
Course progress data	Active account + 1 year	Educational continuity
Payment records	7 years after transaction	Tax and accounting requirements
Marketing communications	Until consent withdrawn	Ongoing communication

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website and understand how our services are used.

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, and remembering your login status.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our content and user experience. You can opt out of analytics tracking through your browser settings.

Managing Cookie Preferences

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of our website.

International Data Transfers

While we primarily store and process data within Canada, some of our service providers may be located in other countries, including the United States.

When we transfer data internationally, we ensure appropriate safeguards are in place through contractual protections, adequacy decisions, or other approved transfer mechanisms under Canadian privacy law.

We regularly review our international partners to ensure they maintain adequate privacy protection standards comparable to Canadian requirements.

Children's Privacy

Our services are designed for adults making family investment decisions. We do not knowingly collect personal information from children under 13 years of age.

If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to remove that information from our systems.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

Post the updated policy on our website with a new "Last Updated" date
Send email notifications to active users about material changes
Provide additional notice for changes that affect how we use your information

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Privacy Questions or Concerns?

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: [email protected]

Phone: +1 (450) 424-5580

Mail: 611 Alexander St #118, Vancouver, BC V6A 1E1, Canada

We typically respond to privacy inquiries within 2 business days.